Refund & Cancellation Policy

Because our sauerkraut is a fresh, perishable, small-batch food product, this policy is a little different from a typical retail return policy — please read it before ordering.

Cancellations

You can cancel an order free of charge any time before it has been dispatched. Go to your order history, open the order, and use the "Cancel order" button — your refund is issued automatically and immediately. If you're unable to use that, you can also reach us (see Contact) with your order ID. Once an order has been dispatched, it can no longer be cancelled, since it's already on its way as a fresh food item.

Returns

For hygiene and food-safety reasons, we're unable to accept returns of opened or consumed products. We will happily replace or refund an order if:

• the jar arrived damaged, leaking, or broken in transit,
• you received the wrong product, or
• the product arrived visibly spoiled or unsafe to consume.

To request this, contact us within 48 hours of delivery with your order ID and a photo of the issue. We may ask for the product back before issuing a replacement or refund.

Refunds

Approved refunds (including cancellations before dispatch) are issued to your original payment method within 5–7 business days of approval. Depending on your bank, it may take a few additional days for the refund to reflect in your account statement. We do not process cash refunds.

If a delivery fails and we issue you a refund for that reason, the actual shipping cost we incurred sending the order to you is deducted from the refunded amount.

Contact

To cancel an order or report an issue, reach us via the details on our Contact page as soon as possible.